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Airbnb Review Template: 30 Templates to Automate Impactful Feedback

Airbnb review templates to use in your short-term rental business.

Image source: Freepik

Airbnb bridges the geographical gap between hosts and guests by connecting people from around the world. In just a few minutes, you can list your property for rent and have it viewed by millions. The platform has grown so much that it secured 448 million owner bookings in 2023.

However, success on Airbnb doesn’t occur overnight. Building a strong reputation as an Airbnb host takes time, effort, and attention to detail. To attract new vacationers, Airbnb hosts need high-quality photos, detailed descriptions and positive guest reviews.

Guest reviews are at the center of Airbnb. They build trust, boost search rankings and encourage repeat bookings. The feedback section also shows how you respond to both positive and negative reviews.

That’s where an Airbnb review template comes in. Templates save time and help you post consistent and professional responses. You can personalize them to improve the guest experience and appear more thoughtful.

In this article, you’ll find 30 templates for various scenarios. From thanking the vacationers to responding constructively to comments, there’s a template for every use case!

Airbnb review templates: why use them and what are the benefits?

A red backfrop and the Airbnb logo in white displayed at the front.

Image source: Stratos Jets

Effective property management is the secret ingredient of all Airbnb hosts. Between bookings, cleaning and maintenance, you may not have time to write personalized reviews or respond to feedback. Luckily, there are Airbnb review templates for different scenarios.

Templates are pre-written responses to Airbnb guest reviews. Like other Airbnb hosts, you can personalize them depending on the context. Use them to understand how to approach the review process and what your response should include.

An Airbnb review template brings many benefits to the table. It can:

  • Save time: Responding to feedback or writing Airbnb guest reviews can be time-consuming. Your vacation rental business shouldn’t suffer because you need to write a response from scratch.
  • Maintain a consistent tone: When you use templates, your responses remain consistent, no matter the situation. This establishes you as a professional host in the Airbnb community.
  • Give timely responses: Don’t wait months to respond to your Airbnb host reviews. Potential guests read host reviews, and it’s crucial they see that you’re proactive.
  • Foster positive relationships: Airbnb host review templates allow you to respond quickly to guests. This promptness shows that you care about the experience and want to improve.

Want to relax and forget about leaving Airbnb host reviews? An Airbnb property management company like One Fine BnB can help. Our team handles everything from creating a professional listing to check-out. We’re with your guests every step of the way.

One Fine BnB offers a range of services, including:

  • Listing preparation: We go above and beyond to attract new guests with eye-catching descriptions, high-definition photography and 3D video tours. We capture the best amenities, angles and features of your property.
  • Targeted marketing: We promote your property to our extensive database of travellers and also advertise it on all of the top websites like Airbnb, Booking.com, and TripAdvisor.
  • Guest communications: One Fine BnB communicates with guests at all stages, from booking confirmations to check-in instructions. We even write reviews to help you achieve stellar status in the Airbnb community.
  • Guest screening and damage coverage: We offer insurance in case of damage and liability. Guest screening protects Airbnb hosts from unauthorized parties and property damage. We treat your house like it’s our own!

Ready to start? Book a free rental evaluation!

Airbnb review templates for positive feedback

We have prepared ten positive review templates to help you in the review process. Personalize them and highlight positive aspects based on a specific guest’s stay.

Exceptional cleanliness“[Guest First Name], it was a pleasure hosting you! We’re glad that you enjoyed the cleanliness of our property. Our cleaning team works hard to keep the place tidy for our guests. We hope you will consider us for your future bookings!”
Respectful communication“We had a wonderful experience hosting [Guest First Name]. Throughout your stay, you were courteous and respectful in your communication with us. We know that future hosts will appreciate having you as their guest as much as we did. We can’t wait to see you again at our property!”
Prompt check-out“We would gladly host [Guest First Name] any time! They were so mindful of our house rules and made sure to clarify any details before their stay. Thank you for checking out on time – it helped us prepare for our next guests without any issues. You were an absolute pleasure!”
Excellent amenities“We’re happy you enjoyed our amenities, especially [mention the specific amenities from their review, e.g., the swimming pool or fast internet connection]. Our aim is to make every guest’s stay as comfortable as possible, and we’re glad we met your expectations. Hope to see you again soon, [Guest First Name]!”
Convenient location“We’re delighted to hear that you enjoyed the property’s convenient location! Our close proximity to [mention some tourist attractions, public transport, etc.] makes it easy for guests to explore the city and enjoy everything it has to offer. We’d love to host you again in the future, [Guest Name].”
Comfort and design“Thank you for leaving such a positive review, [Guest First Name]! It’s nice to hear that you enjoyed [mention a specific aspect from the guest feedback, e.g., ‘modern design’]. We put a lot of thought into creating a comfortable place for our guests, working hard to turn it into a real home away from home. Cannot wait to see you again!”
Great value for money“We’re glad you enjoyed your stay at [property name]! Our mission is to offer an affordable experience for our guests without compromising on quality, and we’re proud to know we achieved that. Our door is always open for you. Safe travels!”
Relaxing atmosphere“Thank you for your thoughtful review, [Guest Name]! You were a pleasure to host. It was great to read that our place offered some peace and quiet that you were looking for. Our top priority is to create a relaxing atmosphere for our guests, and we hope you enjoyed your stay! See you soon.”
Followed check-in instructions“[Guest First Name], you were responsive and friendly throughout your stay at our place. We appreciate that you paid attention to everything, including following the check-in instructions. This ensured that the entire process was smooth and easy. We’re glad everything went well!”
Followed house rules“Thank you for being such a fantastic guest, [Guest First Name]! You followed all the house rules and left the apartment spotless. We would gladly welcome you back anytime.”

Airbnb review templates for neutral reviews

Airbnb property manager welcomes guests in.

Image source: Freepik

Sometimes Airbnb guest reviews are neither positive nor negative. On those occasions, hosts and guests are satisfied with each other, but they have a critique to make. Explore each Airbnb review template below to see which wording you can use.

Timely payment, minimal interaction“[Guest First name] was a pleasure to host! We received the payment on time, without any hassle. The guest followed our house rules, but we didn’t have much interaction while they were staying at our property. Overall, it was a positive experience.”
Respectful guest, minimal assistance“There were no complaints about the guest’s behavior at the property. [Guest First Name] was respectful and kept the place tidy. The guest didn’t require any assistance and didn’t make additional requests. We would host them again in the future.” 
Tidy guest, no significant issues“We liked hosting [Guest First Name] and their friend. The place needed less cleaning than usual after they left. In fact, we were even able to check-in our next guests before the agreed time! There were no significant issues to mention–they are a wonderful guest.”
Basic hospitality, no extra effort“Thank you for your feedback, [Guest First Name]! We’re glad that our property met your needs and that you were able to explore the city. We will take your comments on board as we want to create the best guest experience for all vacationers. We hope to see you soon!”
Positive experience, room for improvement“We appreciate your feedback, [Guest First Name]. Thank you for your suggestion about [mention a specific area from their feedback]. We’re always looking for ways to improve, and we guarantee we will take your suggestion into consideration. It’s nice to know you had a positive experience overall, and we hope to see you back.”

Airbnb review templates for addressing challenging situations

A screenshot of an Airbnb review online

Image source: Airbnb

Let’s face it – you won’t only encounter exceptional guests during your Airbnb journey. They will also be those who warrant a bad review for different reasons. Nonetheless, your Airbnb guest reviews should remain respectful while addressing a specific pain point you had with that guest. These templates can help you write Airbnb host reviews following challenging situations. 

Noise complaints“[Guest Name] was communicative and pleasant during their stay. However, we received a few noise complaints from other building residents and had to intervene. We encourage guests to respect quiet hours and be mindful of others while staying with us.”
Property damage“We enjoyed interacting with [Guest Name]. However, we noticed some property damage after they had left. The guest [mention the property damage, e.g., ‘broke the chair, stained the rug’], which they didn’t report after leaving. After this guest’s stay, other hosts should inspect their property for damage.” 
No adherence to house rules“[Guest Name] was a pleasure to host—they responded on time and were respectful in their communication. However, the issue was that the guest didn’t adhere to our house rules, specifically they [mention the rule they didn’t follow, e.g., they threw food in the sink]. We hope that our future guests will follow the rules as they exist to make their stay as pleasant as possible.” 
Late check-out“I’m happy that [Guest Name] choose our property to explore our lovely city and culture. Although they were polite and friendly, they checked out late, which disrupted our schedule. We kindly ask our future guests to follow the agreed check-out time for a hassle-free experience.”
Smoking in a non-smoking property“We didn’t experience any issues while [Guest Name] was staying at our property. However, once they left, we noticed signs of smoking, which goes against our house rules. The guest could have used the balcony to smoke, which we encourage future guests to do as well.”
Pet policy violation“[Guest Name] was respectful and polite in their communication. However, they brought a pet without our approval and violated our no-pet policy. We want all guests to have a comfortable stay with us, so we encourage everyone to follow our policies.”
Lack of communication“We appreciate that [Guest Name] chose our property. However, we experienced some misunderstandings with this guest which would have been solved had they were responding to our messages and calls. But, in general, they were nice to host.”
Extra guests“[Guest Name] brought additional guests without our approval. We would have appreciated if they warned us beforehand. Don’t forget that you should specify the exact number of guests while booking a property to avoid any misunderstandings. Overall, they were a pleasant guest.”
Unauthorized party“[Guest Name] was kind and quick to respond to our messages. However, they threw a party one night and didn’t warn us about it. This caused tension with our neighbors, especially those who had to get up early. We ask our future guests to keep the noise down out of respect for the community.”
Parking issues“[Guest Name] was a wonderful guest. However, we experienced some parking issues on a few occasions. Namely, the guest didn’t use the assigned parking spot but that of another neighbor. Other than that, they were nice and communicative.

Airbnb review templates for guest follow-up and engagement

A screenshot of an Airbnb prompt for review

Image source: Airbnb

Don’t forget about your Airbnb guest after they leave your property. They already know you provide exceptional customer service and a hassle-free experience. Therefore, you should engage them after they leave your Airbnb listing.

Encouraging future bookings“Thank you for the honest review, [Guest Name]. We’re glad to hear you enjoyed our property so much. We would love to host you again in the future! If you plan to visit our city again, feel free to reach out so we can organize your stay. See you soon!”
Recommending other properties in the portfolio“Thank you for choosing [property name]! We have other properties in our portfolio that match the requirements you have. If you are ever in the area again, please explore them for future bookings.”
Offering personalized recommendations“We appreciate your feedback, [Guest Name]. Guest satisfaction is our top priority, so it’s encouraging to hear that you had a pleasant stay. If you’re planning to return to [City], let us know – we would love to recommend the best spots in the city!”
Providing special discounts for repeat guests“Thank you for choosing our property again, [Guest Name]. As you’re a repeat guest, we want to offer a special discount for your next stay. Just hit us up and we will arrange everything.”
Encouraging referrals“You were a perfect guest and we enjoyed hosting you. We’re glad that our property met your expectations. If your family or friends are ever in the area, feel free to recommend us – we want to give them the same experience!”

Automation tips

Managing positive and negative reviews can be time-consuming, especially for Airbnb hosts who go to work every day. It’s easier to streamline the process with a dedicated property management company like One Fine BnB.

We handle all guest communication instead of you, including writing Airbnb reviews. Automate this daily task with One Fine BnB and enjoy a vibrant Airbnb listing!

Book a free rental evaluation!

Airbnb review templates FAQs

How do you write a good Airbnb review?

You should focus on specific details. Write reviews that focus on a guest’s communication, cleanliness and adherence to rules. Other hosts are most interested in those points.

What is an example of a good Airbnb guest review?

A good Airbnb guest review can say: “It was a pleasure hosting you, [Guest Name]! We’re happy that you enjoyed your stay and the amenities our property has to offer. We hope to see you again!”

How to respond to a review on Airbnb as a host: example?

You should respond by focusing on both positive and negative aspects. Start by mentioning something positive, like “the guest was respectful,” and then move to negative things, such as “the guest caused property damage.”

How do I rewrite a review on Airbnb?

Go to your “Profile” and then “Reviews.” Go over your reviews and find the one you’re looking for. Click “Edit” next to it.

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